Refund Policy

Overview

When you make a pledge on Proxe, you're making a commitment tied to the outcome of an idea or challenge. Your payment method is authorized at the time you create your pledge, but charges only happen if the idea or challenge resolves under the posted rules.

When You'll Be Charged

You'll only be charged if:

• The idea or challenge is completed under the posted rules
• The completion is verified and resolved successfully

Your payment method won't be charged if an idea is canceled, expires, or doesn't meet the completion criteria. Pledges are commitments, not immediate charges.

Refund Policy

Refunds aren't automatic, but we'll review issues fairly. If something goes wrong, contact us and we'll take a look.

We may issue refunds in limited cases, such as:

• The challenge or idea is canceled before completion
• Fraud or abuse is confirmed
• A material issue occurred (e.g., duplicate charge, clear platform error)

Processing Fees

Sometimes processing fees aren't returned by payment providers. If a refund is issued, the full refund amount will be processed, but payment providers may retain their processing fees separately.

What to Expect

If you need to request a refund review:

• Contact our support team with details about your situation
• Include your pledge details and any relevant information
• We'll review your request and respond within a reasonable timeframe
• If approved, refunds are typically processed within 5-10 business days

We aim to handle all requests fairly and transparently. Our goal is to ensure a positive experience for everyone on the platform.

Contact Us

If you have questions about refunds or need to request a review, please contact us:

• Support email: support@proxeapp.com
• Contact page: /contact

We're here to help.